Free Shipping & Free Returns

Free Shipping & Free Returns

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Our Goal: To Be Canada’s Number One Online Shopping Destination

SHOP.CA is pleased to offer free shipping on thousands of products. Some products are free no matter what, and some products qualify for free shipping when a minimum spend threshold is met

For example, in order to qualify for free shipping from our Sexual Wellness and Lingerie categories, your minimum spend from those categories must exceed $49, before tax. Otherwise, you will incur a charge of $9.99

Despite best efforts, some products in these categories may incorrect advertise Free Shipping. In the event of a dispute, any shipping charges at check out will be considered correct.

Our free shipping policy also has some small exceptions, like if you are purchasing an oversized, high-value or fragile product, but don’t worry, we will always let you know in advance of placing your order if special shipping rates apply.

Please visit our Non Standard Shipping and Returns policy for further information. 


Frequently Asked Shipping Questions 


How long will delivery take?
You can expect your products to arrive within 3 to 7 business days after they've been shipped. Most of our products will be shipped with a tracking number, so you can always look to see where your product is on its journey to you. 


Can I upgrade my shipping?
At this time we only offer standard shipping. However, at SHOP.CA we know that getting your products quickly is important to you, so we process your order immediately to make sure your products get on their way as soon as possible.


Can I ship to a different address?
Absolutely! After you proceed to checkout, enter the address where you'd like your order delivered. Then, select the "no" button below, indicating the address you entered is not your billing address.


Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.


Can I ship outside of Canada?
SHOP.CA is focused on providing the best online shopping experience for Canadians, by Canadians, so we currently do not ship outside of our nation’s borders. However, if you live outside Canada, you can still SHOP.CA, you just have to ship to a Canadian address.  


Can I give the delivery driver special instructions?
At this time, we are unable to issue special shipping instructions to delivery drivers (i.e. leave package with neighbour, leave package on porch, etc.). You may leave a note for the driver on your door with special instructions; however, the delivery of the package is still at the discretion of the driver.


Once your product has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).


Will I have to sign for my package?
For your security, our suppliers may require a signature for delivery. You may leave a note for the driver with special instructions; however, the delivery of the package is still at the discretion of the driver and policies of the courier.


Please note, our policies are subject to change in the event that we find a way to serve you better. 


Also see the SHOP.CA Returns Policy >>