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Defining User Experience in Canadian eCommerce

Posted on 3/29/2012, 3:14 PM

By Scott Leblanc
SHOP.CA director, product experience What makes a great user experience? This is like asking what makes a great song, movie or piece of art. There is no formula, but for a song to be a number one hit, there are certain elements which have to be there such as melody, lyrical subject ...
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Building Better eCommerce for Canadians

Posted on 3/26/2012, 3:01 PM

By Gary Black
SHOP.CA chief technology officer I've spent the better part of my professional life building technology for other people. Out of school I worked in the banking industry, building mortgage systems and products - not really something I would use myself at the time, but an excellent learning ...
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SHOP.CA | Customer Happiness

Posted on 3/22/2012, 11:08 AM

By Trevor Newell
SHOP.CA, co-founder
Shopping online in Canada lacks the level of service that Canadians deserve. Too often, we experience unpredictable costs such as duty and/or brokerage, poor delivery times and delays, fragment product selection, and on many occasions we keep a purchase we are not happy with because ...
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