Where's My Order?
We know you're eager to get your products!
Most of our products ship with a tracking number so you can always check in and see where your products are in their journey to you.
Each product on SHOP.CA also has an expected to ship within date listed underneath the price. This means the time it will take to leave the warehouse and begin its journey to you! If your order has passed its expected ship within date, our team will be contacting our merchants to follow up on your behalf! We want you to have your order.
You’ll be emailed a tracking number when your product ships, but you can also visit Order History in My Account to find your tracking number in your Order Details page.
The list of orders in your Order History looks like this:
Your order details, where you can find the current shipping status and tracking details for your order looks like this:
How come I only received part of my order?
SHOP.CA is a marketplace that allows you to purchase products from hundreds of different suppliers. If your order includes more than one type of product, it is very common for items to ship at different times and arrive in separate boxes.