To become Canada's ultimate shopping destination, we had to do some shopping ourselves. Talent Shopping! We've assembled a cart full of the people we feel are the most talented, experienced and driven available anywhere.
They all bring experience in the key areas vital to our success, as well as a shared vision on how to get there. SHOP.CA is led by a team that provides unsurpassed acumen, experience and a flat out passion for the Canadian consumer.
Drew Green founder and ceo Drew is founder, ceo and chairman of SHOP.CA and is responsible for overall corporate strategy, sales, marketing and operations. Having spent his entire career connecting online audiences with retailers through digital media, marketing solutions, mobile marketing and marketplace platforms in the United States, Drew is now focused on his homeland, with a vision to significantly improve and ease the online buying experience for the millions of Canadian SHOP*per's that buy online every week.
Prior to founding SHOP.CA, Drew served as Senior Vice President of Sales & Marketing for Vibes Media. In this role, Drew was responsible for defining, implementing and leading the execution of Vibes' Sales, Business Development and Marketing strategy. With over 14 years of online marketing, eCommerce and sales leadership experience, Drew has a proven track record of results based management and high growth strategy development and execution. Prior to joining Vibes in 2009, Drew was a member of SHOP.COM's executive team since 2005, where he led the sales, merchant operations and business development departments during his tenure, and was responsible for ramping product supply from under 1 million products to over 25 million unique product SKUs from thousands of leading retailers and manufacturers in the US. SHOP.COM'S Marketplace platforms provided demand generation and branding for thousands of retailers and product brands in both the US and the UK. Prior to SHOP.COM, Drew held sales and sales leadership roles with Flonetwork, (acquired by DoubleClick) and DoubleClick (acquired by Google).
Trevor Newell founder and president Trevor is founder and president of SHOP.CA, focusing on our social loyalty platform, responsible for overall technology strategy, including product design, build and operations. Trevor also oversees customer care and investor relations.
Prior to founding SHOP.CA Trevor's experience includes global enterprises including ORACLE, EDS and GE, and exponentially growing start-ups/early stage ventures including Janna Systems, acquired by Siebel Systems, and XJ Partners. Trevor's cross-functional breadth includes a range of corporate and operational strategy, finance and marketing, global sales, service, and investor relations.
Prior to founding SHOP.CA, Trevor led Oracle's product strategy for Financial Services Capital Markets & Global Wealth Management. Trevor brings proven customer centric synergies between consumers, businesses and the technologies. Trevor drives SHOP.CA's vision of Canada's Marketplace Platform for Canadians by Canadians leveraging his experience in enterprise and cloud computing, Software-as-a-Service (SaaS), Social CRM, and mobile. Trevor holds an honours Bachelor of Business Administration Degree from Wilfrid Laurier University in Waterloo, Canada. He is married and has three children.
Michael Tait executive vice president Michael Tait started his career in Investment Banking with Gordon Capital in 1996, then the preeminent Investment Bank in Canada. He subsequently worked in almost all facets of the financial industry, including debt and equity financings, divestitures, mergers and acquisitions, going private transactions and initial public offerings at firms such as CIBC, HSBC and UBS. Mr. Tait was also a co-founder of Genuity Capital Markets (sold to Canaccord Financial). Most recently, he was Managing Director, Head of Institutional Sales, UBS Securities Canada. In this role, Mr. Tait was responsible for the origination and global distribution of Canadian equities, serving clients in dozens of countries. In 2010, UBS declared Michael an “Outstanding Performer”, an accolade only afforded to two Managing Directors in the world within this 75,000-employee organization.
Michael serves as a Director of public and private companies and charities. He has an MBA from the University of Toronto (joint with Hong Kong University of Science and Technology) and a BA from Queen’s University.
Gary Black chief technology officer The sales department has very clear ideas about the millions of shoppers, products and transactions it takes to become Canada's largest online shopping destination. Marketing insists on a "second-to-none" shopping experience for our customers. Gary's going to be a busy guy, but what else is new?
Gary is chief technology officer of SHOP.CA and is responsible for the technology delivery including product design, build and operations for SHOP.CA's Marketplace-as-a-Service.
Prior to joining SHOP.CA Gary was General Manager of CDC eCommerce - CDC Software's leading Software as a Service eCommerce platform. Gary joined CDC Software in 2009 as part of its acquisition of privately held Truition Inc. Gary joined Truition in 2006 bringing with him more than 10 years of eCommerce and online marketing experience. Gary provides the leadership for CDC eCommerce's sales and marketing, product development and account management organizations. Gary is a pioneer in SaaS application product management and an eCommerce veteran helping launch some of the first SaaS marketing automation products on the market.
Prior to joining Truition, Gary was Vice President of Product Management and Engineering for the Marketing Automation business unit of DoubleClick Inc. At DoubleClick, Gary led the product development of the company's email marketing platform, DARTmail. In Gary's tenure, DARTmail became the world's largest email marketing SaaS platform and was consistently top-ranked by industry analysts. Prior to DoubleClick, Gary spent 4 years in financial services as a financial analyst and system consultant for Canada Trust's consumer lending product group. Gary holds a Bachelor of Science degree in Computer Science from the University of Toronto.
Mark Daprato chief marketing officer After designing and building the most scalable and feature rich eCommerce destination ever launched in Canada, then integrating the largest selection of Canadians favorite brands, products and services, it will be critical we let every Canadian know who we are, that we built something special just for them and why they should SHOP.CA when they SHOP online. We found the perfect person to broadcast our evolution in Canadian online shopping. A marketing professional for 16 years, Mark was most recently at Cara Operations where he innovated on Social Media leadership, brand planning and business building in the challenging retail sector as Vice President of Marketing and Business Development. Mark was accountable for growth, innovation and technological marketing leadership on the brands he led at Cara.
Mark has extensive experience working in start-up organizations focused on, or closely related to the consumer technology sector. His professional background includes Consumer Marketing at Rogers Wireless where he led The National marketing plans for the consumer segment, including youth, prepaid segments and convergent marketing efforts with other Rogers operating divisions. Mark's advertising experience includes leading national campaigns at Cara Operations, Rogers Wireless, Telus and Clearnet communications. Mark also led the advertising agency selection process for Rogers Communications Incorporated, one of the largest agency pitches in Canadian history.
A graduate of Queen's University, Mark started his marketing career at Young and Rubicam, working on retail, packaged goods and automotive accounts including KFC, Cadbury beverages, Mott's Clamato, the Ford Motor Company of Canada and AT&T Canada. After beginning his career at Young & Rubicam, he moved to an independent firm, Taxi Advertising and Design, where he lead the Clearnet / Mike wireless brand. This experience gave Mark the drive to focus on small compani es that were eager to create value. He joined Clearnet, an emerging wireless company, as a Brand Manager, handling the consumer advertising. Seeing the opportunity to help Rogers position itself as a challenger brand, Mark moved to Rogers Wireless following Telus Mobility's purchase of Clearnet.
Robert Lee chief financial officer As SHOP.CA goes from launch to $1 billion in yearly sales, we knew we'd need a CFO that could handle the steep trajectory. Rob's qualifications were examined thoroughly to ensure we operate like a fortune 500 from the start. Rob joins SHOP.CA from the Medical Council of Canada where he started as the Director of Finance and shortly thereafter lead and grew the organization's core business as Director of the Evaluation Bureau.
Rob oversaw the operations side of assessment enroute to licensure for physicians in Canada. Rob was responsible for all examination and relate services of the Medical Council both domestically and around the world including; the MCC Self-administered Computer Examinations, the MCC Evaluating Examination, and the MCC Qualifying Examination Parts I & II. He lead the automation and global expansion of the Council's Evaluating Examination, the introduction of new web based assessments, and the automation of other business critical solutions. Growth was rapid during Robert's tenure and always with financial excellence and efficiency. Working with the MCC Examination Board, the Provincial and Territorial Regulatory Authorities, and the 17 medical schools across Canada. Robert, in his tenure at the Council, oversaw over 125,000 examinations of physicians at various milestones on their way to licensure in Canada. Robert graduated from Sir Wilfrid Laurier in 1997 with an Honours degree in Business Administration, specializing in finance and accounting. He was awarded his Chartered Accounting (CA) designation in 2000 and worked as a CA in Toronto. While working at the Council, he completed his MBA from Queens in 2005.
Rick Belanger senior vice president of business development 25 categories, 100s of stores, 1000s of brands and millions of products through one cart. Man, Canadians are going to love Rick!
Rick joined SHOP.CA in 2011 as Senior Vice President of Business Development and is responsible for creating the relationships and partnerships that put the products on the virtual shelves of SHOP.CA. Rick is a passionate relationship and sales leader with over 20 years of experience creating successful relationships with the world's largest banks, financial institutions, technology and consulting companies. Rick brings deep retail experience to SHOP.CA, having launched software products in the largest distributors and consumer electronics chains in North America. Prior to joining SHOP.CA Rick developed quite a knack for knowing â€˜what's next', helping many early stage companies create significant value in short periods of time. He was the seventh employee at Janna Systems, and when Janna was acquired by Siebel Systems for $2 billion Rick managed all global partnerships. After Siebel Rick lead the sales teams at several start-up companies and his direction delivered rapid growth leading to market share leadership and then acquisition. In addition, Rick has global enterprise sales experience from such global leaders as EDS and Oracle.
Rick will work closely with the entire organization to deliver desirable product selection across the brands, retailers and services that Canadian consumers want and need — helping make SHOP.CA the leading destination for Canadian online shopping. Rick holds a Bachelor Degree in Economics from the University of Waterloo and a Business Diploma from Wilfred Laurier University. He is married with one child.
Christian Rodericks vice president | marketplace operations Christian is vice president of marketplace operations at SHOP.CA, responsible for merchant relationships, marketplace strategy, technology and supply chain management. Prior to joining SHOP.CA, Christian acquired 15 years of management consulting and startup experience with Deloitte Consulting and Canada’s largest technology IPO start-up, Janna Systems (acquired by Siebel Systems, now Oracle). As the first partner to join SHOP.CA, Christian envisioned and lead the creation of SHOP.CA's Marketplace as a Service (MaaS) platform which now supports over 1500+ stores and 300+ Canadian manufacturers, distributors and retailers. As a member of SHOP.CA's management team, he is responsible for establishing SHOP.CA’s core-values, mission and overall business direction. Christian acquired a Bachelor of Mathematics Degree from the University of Waterloo, Canada and holds ITIL, TOGAF and PMP professional designations. He is married and has one child.
Scott Leblanc director | product experience Building the biggest and best eCommerce site in Canada would be nothing if it did not have a fantastic customer experience. At SHOP.CA we want to delight our customers and give them the best online shopping experience – one that is fun, easy to use and social with their friends. Who better to build a site like that than someone with eCommerce platform, web development and online dating development experience! It's a perfect match! As director of product experience, Scott will ensure SHOP.CA has the best shopping experience anywhere. We are super excited to have Scott on our team and he's going to be one busy guy!
Most recently Scott was Product Owner for Web at Kobo managing the shopping experience across 2 websites as well as multiple mobile and eReader devices. During his time at Kobo Scott also managed and supported external B2B partner integrations including International OEM device manufacturers, newspaper and magazine publishers. Through his 10 + years of web and eCommerce experience Scott has contributed to several revolutionary online products: a pioneering online dating site, one of the first SaaS eCommerce providers and an eBook/eReader marketplace taking on giants. SHOP.CA can now be added to this list.
Scott began his online career as part of the original team launching LavaLife (previously WebPersonals) where he designed user interface enhancements and concepts for existing and new feature sets. Scott later joined eCommerce and auction provider CDC eCommerce (originally eDeal) where he managed the product and web team building key features and market differentiators for both the administrative tool as well as the consumer facing storefronts. These innovations helped to establish an industry leading time to market as well as product features which attracted top tier companies including a Top 3 US bank, Europe's largest computer manufacturer and the largest CPG company in the world.
Parham Mofidi director | development SHOP.CA will become Canada's largest online shopping destination by delivering the most compelling and comprehensive experience for Canadian consumers. Making that happen takes serious development chops. Fortunately the team at SHOP.CA is well prepared and eager to take on such a challenge. As lead software engineer platform, Parham will be extra busy to see that happen. We are in good hands though, Parham is just the guy to help take you there.
Parham joins the SHOP.CA team from CDC Software where he was Senior Software Engineer on the CDC eCommerce platform. At CDC, Parham was instrumental in building out industry leading features, making sure CDC's enterprise customers were running smoothly and keeping CDC at the forefront of SaaS eCommerce. Parham was a key project member like Endeca Site Search implementation, PCI data security, several client system integrations, and many product features with an eye for user experience. Parham is a go-to guy and helped consult Web Developers and Designers, Account Managers, and Customer Support Representatives on new issues and solutions and create roadmap items to resolve in a timely manner. A natural teacher and leader, Parham mentored the new engineering recruits and got them productive quickly.
Prior to CDC, Parham was a Technical Analyst at Infor where he was responsible for supporting Infor's HRM solutions to Fortune 500 customers. Parham's work involved assessing business requirements, mapping those to technical solutions and implementing the solutions in a timely manner and with high customer service. Prior to Infor, Parham led technical analysis projects at Workbrain Inc.. Parham holds an Honours Bachelor of Science degree in Computer Science from University of Toronto.
Mathew Growden vice president | customer acquisition It's one thing to build Canada's premier online shopping destination, it's another thing to make sure customers can find what they are looking for, transact and have a seamless experience from start to finish. This is where Mathew comes in, focusing on tightening the virtual bolts on the great machine.
When the planet was cooling and dinosaurs roamed the earth, Mathew was teaching Graduate and MBA students at York University how to use their dial up modems to connect to the internet. Mathew's specialties include e-commerce, product evolution, conversion optimization, customer acquisition & experience, social media, digital marketing, SEO and SEM.
Before joining SHOP.CA, Mathew was helping change the Canadian wireless sector as the Lead for all digital marketing, social media, digital consumer experience, mobile marketing and web operations at WIND Mobile. Prior to that he managed product development and e-commerce operations at Indigo.ca, Canada's largest bookseller.
George Adamidis vice president | crm Bridging the gap among thousands of brands, millions of customers, and even more SKUs is no easy feat, but it's perhaps the most important part of each customer's experience at SHOP.CA. Ensuring consumers learn about what's new, what's on sale, and what's too cool to miss is also a fun part of that SHOP.CA experience, and George gets to plan, execute and measure all components of that customer journey.
George comes to SHOP.CA after working in Digital Marketing and Technology for more than 14 years. Starting at DoubleClick, and moving to Digital Cement, Epsilon, Real Email Consulting, and then ExactTarget has provided the experience and opportunity to work with, and learn from, the best brands in the world including P&G, Pepsi, Dell, About.com, Buy.com, WebMD, AOL, Ritz-Carlton and so many more.
George has a Business Degree from Western University and an MBA from the Odette School of Business in Marketing and International Management, where he was the youngest graduate at just 22 years old.
Kim Miller vice president, brand strategy and partnerships An avid Shopper, past clothing designer for Levi Strauss and Brand Activation expert Kim, is focused on converting brand awareness to tangible sales results. She believes in a holistic approach to marketing understanding the importance of innovation in product development, integrated communication and marketing campaigns never forgetting about that critical last 2 feet at retail (or in our case the last click to checkout) where in store or mobile messaging can make all the difference in a purchase decision. Always eager to grow and learn, Kim jumped at the opportunity to be part of the reinvention of retail in Canada. She hopes to help redefine the online shopping experience for Canadians by applying her curiosity for the dynamics of human behaviour and for what drives purchases.
Prior to joining SHOP.CA, Kim held client services and strategic planning roles at Ogilvy, Saatchi & Saatchi, Bozell and Communique working on Brands like Microsoft, Labatt’s, British Airways, P&G and Kraft. Most recently, Kim was President of Marketing Drive Worldwide Canada, a results driven promotional agency with expertise in “in-store” programs and engaging consumers through experiential events. In that role, she was responsible for defining, leading and implementing Agency direction, driving new business growth and overall agency operations and profitability.
Here at SHOP.CA, Kim will apply her relationship building skills and passion for strategic ideas to lead our Partner Relationships and Cause Marketing Efforts. She is responsible for Partner Programs ensuring that Partner fans and customers are engaged and fulfilling the SHOP HAPPY mission. As part of SHOP CARES initiative to give back in a meaningful way to Canadians, Kim will also lead our Cause Marketing charge.
Samira Hafezi senior software developer Engineering an eCommerce site to handle millions of products millions of visits from Canadian's all over the country is no easy feat. Fortunately SHOP.CA has some solid bench strength on our development team. Samira Hafezi is a Senior Software Developer on our engineering team. She's responsible for back end development of our core eCommerce platform.
Prior to joining SHOP.CA, Samira was a WebSphere Commerce developer at Nurun where she was part of a team that revamped the HomeDepot.ca website. She was involved in the overall website redesign project as well as several redesigns and creations of micro-sites within the sites, including the popular KnowHow site. She was also one of the lead developers in integrating Alfresco CMS servers with Endeca as well as getting the mobile webservices up and running for iPhone, Android, Blackberry and iPad apps. Samira's expertise meant she became one of the go to people on the team for Endeca related questions and also for setting up development environments for new hires and backup images.
Before Nurun, Samira was a Level 2 support software engineer at the IBM labs where she assisted customers in resolving a wide range of issues related to their WCS implementation, including the WebSphere Application Server and DB2. During her time at IBM, she worked closely with customers in resolving high profile issues, worked with cross functional teams, provided leadership and assistance to new hires, as well as set up new systems and tested fixes provided by the development team. Samira also helped author a DeveloperWorks article about custom tracing in custom code with a colleague while at IBM.
Prior to IBM and Nurun, Samira spent time as a Support Analyst at Workbrain, and a junior developer at a medical software company called Medcomsoft where she designed and developed Crystal Reports reports, upgraded and maintained up to six SQL databases on a daily basis, did a build of th e latest code every day, as well as created XSLT scripts for software integration.
Samira holds a Bachelor of Science degree in Computer Science from York university. In her spare time she's involved in dance, photography, playing music, travelling, and exercising.
Tualha Khan senior network and QoS administrator At SHOP.CA we want to delight our customers. That means having an awesome online experience. Having an awesome online experience means having systems running in tip-top shape and high quality code. Enter Tualha Khan, our Senior Network and QoS Administrator, to make SHOP.CA a well oiled machine.
Before joining SHOP.CA, Tualha was Senior Database Administrator at CDC Software (formerly Truition), working in the Network Operations team for the company's SaaS eCommerce platform. Tualha spent more than 6.5 years building and maintaining much of the platform infrastructure there, which is still in operations today, caring and feeding it 24×7 for most of those years. Tualha was there long enough to see the production databases grow from a few meagre gigabytes into terabytes, and the platform growing from half a rack in one datacenter to multiple datacenters spanning multiple timezones and continents. Being a core platform team member, Tualha helped manage the organization's PCI security compliance - achieving Level One certification and maintaining that certification level every year. To do so, Tualha ensured necessary compliance code was followed from a systems and database perspective, worked closely with Development team to guide them with database coding best practices, and managed production deployments and code releases.
Tualha originally hails from New Delhi India, and prior to joining Truition, he worked as Database Administrator at Fidelity Investments in their Indian subsidiary, FESCO. He holds a Bachelors degree in Commerce from Delhi University, India along with numerous IT certifications.
April Stauttener systems administrator Before joining SHOP.CA, April was a Senior Systems Administrator at Primal (Primal Fusion Inc.), working on the operations team to manage the production, development, and corporate networks. Much of April's time at Primal went to automating server and application deployment for Primal's fast-changing web applications to ensure smooth deploys and a scalable platform with high uptime.
Prior to joining Primal, April worked as Systems Administrator at Perimeter Institute for Theoretical Physics, where she maintained much of the IT infrastructure there. She holds a Bachelors degree in Mathematics from the University of Waterloo, with a Computer Science Major.
Claire Ford creative director Claire has over 14 years of broad experience in creative design for the web. She has worked with many leading global brands, including Adidas, FTD, Brookstone, Panasonic and Warner Brothers. Her skills have been integral in creating effective eCommerce sites and defining best practices based on ensuring a user-friendly design. Her proven conceptual and design abilities have lead creative visual-design architecture for retail websites from initial concept and launch to operations. This includes all creative marketing and email campaigns.
Claire's strengths include creative direction for multiple disciplines, concept creation, creative strategy, interface design and creating wire frames/UI specs. She has made a career of focusing on on eCommerce, online and email marketing, branding & identity, social networking, online community building and following evolving trends in the industry.
Andrea Dayco events & marketplace development As the Event Producer and Relationship manager, Andrea’s main objective is to create events and manage partnership that help promote SHOP.CA as Canada’s Number One on-line shopping destination. Her role at the SHOP includes strategic planning, managing and overseeing execution of all event initiatives and ongoing management of relationships with our key merchant partners. This focus on building great partnerships, is done by engaging and educating retailers and customers. Andrea is an accomplished media expert, with over 15 years’ experience in sales, business development and relationship management that has produced a proven track record of success. Her exceptional strengths lie in cultivating existing relationships.
Hadasa Tenneti qa analyst Hadasa joins SHOP.CA with over 6 years of experience in software testing. Hadasa graduated with a Bachelor of Science and has worked in several Quality Assurance roles with a speciality in eCommerce where she has helped fine tune several online and offline products to meet her strict quality standards.
In her spare time, she enjoys shopping online, watching action movies, and experimenting in the kitchen with new dishes. She is passionate about shopping and that's what she enjoys most about working at SHOP.CA.
Abdul Ahmad software developer Before joining SHOP.CA, Abdul was a Software Engineer for CDC Software. He worked exclusively on a team dedicated to servicing one of the major clients for the Truition eCommerce platform. This involved building out new features in the platform for the client, working at improving performance for the client's website for both front-end and backend elements, improving the security of the platform, and working to solve customer related issues. Prior to CDC, Abdul also worked at Rogers Communications where he helped build a better system for Customer Representatives to interact with clients and their accounts.
Abdul has an Honours Bachelor of Science degree in Computer Science from the University of Toronto. He also loves hockey, and video games.
Janice Kutchera corporate controller Janice joins the SHOP.CA family as corporate controller with over 18 years of accounting and finance experience. Having been heavily involved with start-up company, Teranet Inc., Janice brings tremendous expertise in many areas including online processing systems and scaling controls and infrastructure through rapid growth. Over her tenure at Teranet Inc., it became a public company with a market capitalization of $2.5 billion.
Deep experience, coupled with her enthusiastic energy and a passion for building value everyday, SHOP.CA is made stronger by her contributions since she joined us fulltime! Her previous work at Teranet Inc. was filled with many commonalities to that of SHOP.CA. It was an e-services company that through its network of online services provided access to Ontario’s Electronic Land Registration System. She was instrumental in running the finance backbone to the systems that enabled customers to conduct online registrations; searches and other value added solutions designed for the legal, real estate, government and financial services markets.
Janice holds a Certified General Accountant (CGA) designation and has a degree in Business Administration, specializing in accounting and finance from Ryerson.
In her spare time, she loves to travel the world in search of charming sites and amazing food! She keeps her energy high with her early morning workout routine and is never one to pass up a true “foodie” experience or a great laugh!
Matthew Jensen financial analyst Matt joins SHOP.CA as financial analyst with some big shoes to fill as he replaces Nick Crain. As financial analyst, his primary functions are accounts payable and maintaining the best possible working relationships with SHOP.CA’s hundreds of merchant partners. However, his role stems well beyond payables, as he is frequently tasked with special projects including financial forecasting as well investigating point-of-sale rebates and special tax items.
Prior to joining SHOP.CA, Matt served as a Stock Analyst at Morningstar Inc., where he was involved in the comparative analysis of US equities included in the Dow Jones and S&P indices. His work contributed to the development of model portfolios used by thousands of advisors around the world. He is also a successful currency trader. Matt studied at Brock University where he received a BBA specializing in finance and accounting. His undeniable passion and enthusiasm will prove necessary as SHOP.CAcontinues its incredible growth trajectory.
He loves dogs.
Nick Crain financial analyst From the first time Nick set foot in the office it was clear he has boundless energy and an extreme passion to do anything that can help SHOP.CA grow and prosper! Joining the finance team, Nick’s main focus is in accounts payable and to maintain a positive relationship with the accounting teams of partners on SHOP.CA. His work goes well beyond payables though and his experiences from past work and his business schooling from the Ted Rogers School of Business have him deeply involved on the supply side of the business, helping new partners as they integrate their products within the SHOP.CA marketplace. He is flexible and dynamic and a treat to work alongside and has also found himself working in marketing or alongside the customer loyalty team working to enhance consumer’s experience!
His drive for excellence and all round good attitude leave us all wanting to work alongside him.
As a talented athlete in football, basketball, golf and hockey, he brings his excellence and flexibility to the office and is already our number one utility player!
Aven Santo Domingo senior manager | marketplace In our ever-expanding SHOP.CA marketplace, we know that it's important to take care of our key relationships in order to optimize the value of our offering for strategic partners and customers alike. Enter Aven Santo Domingo, a versatile technology platform expert with the ability to make technology make sense for all levels of retail, marketing, and IT professionals across the industry.
With over 14 years of experience in marketing technology, Aven has held key roles in Product Management, Solutions Consulting and Client Services at such companies as 80/20 Solutions, Epsilon (AllianceData), DoubleClick (acquired by Epsilon + Google) and Flonetwork (acquired by DoubleClick). Over the course of his career, Aven has honed his client solutions capabilities, implementing email, mobile, social, loyalty and analytics solutions for Fortune 500 companies across North America.
Aven studied Computer Science at the University of Western Ontario, where he won the 1998 OUA national championship for the Mustang's varsity tennis team.
Michael Bowles senior marketplace manager A rapidly-expanding marketplace means a fast-growing team of suppliers with system integration needs, and Michael Bowles makes it happen. Michael came to SHOP.CA with well over ten years of experience in online retailing, during which he honed his skills in vendor relations, team management, data integration, and content management. Part of the early days of companies such as Chapters Online and Kobo, Michael developed a taste for new and exciting projects with dynamic teams…which led him straight to SHOP.CA. He’s particularly proud to be a part of the SHOP.CA team.
Braulio Lam senior director | process engineering As SHOP.CA goes from start-up to market-leader, we know that we need to continuously improve our engineering processes in order to support that growth and make sure that the train runs on time. Braulio is the man to make sure that we have a state-of-the-art engineering infrastructure so that our engineering team can focus on coding.
Braulio brings over 12 years of experience implementing agile software development processes, building software engineering teams from the ground up, overseeing software development, quality assurance and release management, as well as network operations in multi-tenant SaaS environments. Prior to joining SHOP.CA, Braulio held senior management positions at ComQi Inc, Real Matters, Truition and Allegro Wireless. Braulio started his career at Electronics Workbench, acquired by National Instruments, where he held many positions and roles in client services, marketing and R&D. Braulio holds a Bachelor of Engineering degree from Carleton University in Ottawa.
Olivia Horbasz customer loyalty manager With a keen interest in social media, a great appreciation for superb customer service and a wallet full of loyalty cards, Olivia is thrilled to join SHOP.CA as manager, customer loyalty team, where she will help create the customer loyalty program and team that will ensure customers are getting the best shopping experience possible at SHOP.CA.
Prior to joining SHOP.CA, Olivia spent her time as an online community manager, working on the WIND Mobile account as part of a digital agency. Her days were spent monitoring WIND's Facebook and Twitter accounts, engaging with customers via social networks, trolling the internet for brand mentions and supporting marketing campaigns. Before that, she interned both in Ontario and New York City with Foodland Ontario, Corus Entertainment and Elan Artists. A big fan of the arts, Olivia also spends her time volunteering with TIFF and Theatre 20 and can always tell you the latest news coming out of Hollywood.
Roxane Ostrowalker customer loyalty team lead Roxane comes to SHOP.CA with over 10 years experience in customer support and management roles in e-commerce and also has extensive experience in the hospitality industry. She has been responsible for implementing and developing the functions and strategies for customer service departments for 3 start ups. Roxane has also worked at Live Current Media, bTrendie and The Peacock Parade. Roxane grew up on the West Coast and moved to Toronto 6 years ago. When not working, Roxane enjoys reading, travelling, spending time with friends and live music.
Jordana Usup marketing partnership manager Jordana joins us from TrojanOne marketing agency where she help managed client services and drove consumer engagement, assisting in the development and delivery of business pitches, and the planning and execution of fully integrated marketing campaigns. She utilized her ingenuity and dedication to complete projects for Coca Cola, Quadrant Cosmetics, Proctor & Gamble, Proximo and most recently, Mattel.
Jordana prides herself on staying up-to-date with the latest shopping and industry trends, bringing her interest and acute awareness to SHOP.CA as our Partnerships Manager. "It's an incredibly exciting time for the development of social and digital media platforms," says Jordana. "There is no doubt in my mind that SHOP.CA will lead the way and revolutionize the current Canadian online shopping landscape."
As our Partnerships Manager, Jordana will manage day-to-day partner relationships to ensure that the priorities of partners align with SHOP.CA while also utilizing her expertise to develop marketing opportunities and administer partner programs. Detail-oriented, diligent, and calm under pressure, Jordana has developed a comprehensive approach to multi-tasking and problem solving to ensure clients are in very good hands.
Katie Eaton customer loyalty Katie's strong skills in customer service come from a genuine desire to help people. Katie attended Western University in London where she majored in sociology and being social. She has worked in a number of customer service roles in the hospitality industry as well as in video production.
Katie enjoys live music, time away from the city and shopping (perfect for anyone working at SHOP.CA!) She couldn't be happier working at SHOP.CA where she truly enjoys interaction with the public and helping people resolve problems.
Frannie MacDonald customer loyalty Frannie is the newest addition to the SHOP.CA customer loyalty team. With an extensive customer service and retail background and a passion for problem solving she ensures that you will fall in love with the SHOP.CA experience.
Prior to joining SHOP.CA Frannie was a customer service specialist at Cake Beauty. Frannie is a recent graduate from Humber College where she received a BComm specializing in Fashion Management. In her spare time she enjoys spending time outdoors, shopping and painting. Frannie is excited to be a part of Canada's fastest growing retail site!
Adam Rosenbaum marketplace operations As a student in the Dalhousie Environmentally Sustainable Business Management program, Adam brings to the table an unmatched passion for e-Commerce, social media marketing and green business initiatives in his role at SHOP.CA as one of the 2013 Summer Partners. Prior to joining the SHOP.CA team, Adam’s magnetic attraction for the great outdoors took him to all corners of Canada including Labrador, northern Quebec, northwestern Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, the Yukon and even Alaska on various trips and expeditions. With an insatiable curiosity for learning new things and developing his skill sets, he is thrilled to be a part of the SHOP.CA family and revels at the chance to tackle any task handed to him. In his spare time Adam enjoys writing & recording music, going to concerts, longboarding, biking and surfing.
Yusra Salama customer loyalty Yusra is the newest member to the Customer Loyalty Team. She has a strong customer service background after having worked in retail for many years. She graduated from the University of Toronto and majored in History and Sociology. Yusra's time teaching ESL allowed her to interact with a diverse group of people from all over the world. Yusra loves to shop, travel and bake! She is very excited to begin her journey in e-commerce here at SHOP.CA!
Andrew Baldanza manager | crm SHOP.CA exists in an online marketplace, where customer attention can be fleeting when pulled in so many directions. Cutting through the noise by delivering our customers relevant, engaging, and click-worthy communications is of the utmost importance. As Manager of CRM, Andrew works to craft and target SHOP.CA messaging, ensuring customers are always apprised of the great value and incredible service that we provide.
Andrew joined SHOP.CA during the summer of 2013, starting as an intern in the Marketing team. While assisting in the design and execution of marketing creative, Andrew demonstrated his talent for copy-writing, email management, and strategic thinking, and joined the SHOP.CA team as a permanent member a few months later.
Andrew's passion for strong visual communications, and focus on evidence-based marketing strategies greatly help drive SHOP.CA towards our goal of transforming the Canadian e-commerce experience.
Alexander Harris marketplace operations Alex is an enthusiastic new member to the marketplace operations team. After finishing his undergrad at Dalhousie University, Alex worked for multiple film companies working both on Tv sets and managing a production office. Eager to learn more, Alex has found his groove with the mark-ops team and is continuously learning new skills and improving on old ones through product and project management, supplier relationships/integration and launching brand new stores. Alex brings enthusiasm, passion and a drive to excel to SHOP.CA and is eager to learn all he can from the amazing team that surrounds him daily.
James Alarcon customer loyalty James attended University of Toronto St. George wherein he completed a double specialist in English and Philosophy. He has worked in various customer service roles in retail and social media marketing companies.
James enjoys singing, writing, thai boxing and social environments of various kinds. He excels at communicating with others to work through problems and has always taken it upon himself to insure that every customer is satisfied.
Jeremy Wike customer loyalty One of the newest members of the customer loyalty team, Jeremy brings 10 years customer service experience to SHOP.CA. Jeremy's years of work in public and private-sector roles has given him a wide variety of experience helping customers. Jeremy moved to Toronto five years ago from Victoria, British Columbia to study Urban and Regional Planning at Ryerson University and Environmental Management as an exchange student at Glasgow Caledonian University in Glasgow, Scotland. In his spare time Jeremy likes to read, spend time outdoors and travel.
Katie Rowlands customer loyalty Katie is the newest member to the Customer Loyalty Team. With an extensive background in customer service, Katie has been working in the hospitality industry for years. She is a graduate from Ryerson University where she studied Sociology, because of her passion for people.
Katie loves travelling, socializing, and of course shopping (perfect for joining SHOP.CA!). She is excited to join the team and help customers have the best experience and ensure they are as excited about SHOP.CA as she is!