Shipping and Returns
My Account Help
Non Standard Shipping and Returns
SHOP.CA Direct Home
When purchasing from our SHOP.CA Direct Home line, special delivery service is required, and extra shipping charges will apply. These charges will appear during the check out process, after entering your shipping address, as they are specific to your area. When returning SHOP.CA Direct Home items, the same charge will apply for shipping the product back to SHOP.CA.
Below, you will find some helpful instructions and recommendations for you as you prepare to receive your exciting new purchase from SHOP.CA Direct Home.
Delivery Service Preparation – Please assist us in making your delivery successful.
What You Need to Know - In Metro Areas
What will the Delivery Team do for You - In Metro Areas
Washers and Dryers
Built-in Stoves and Dishwashers
Mattresses and Box Springs
Bedroom Sets, Wall Units, Dining Rooms:
Ready to Assemble (RTA):
What You Need to Know - Rural: