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SHOP.CA Offers Free Returns On All Returnable Products

Free means free! SHOP.CA even pays for the shipping to get the product back to us. We extend the typical return period and accept qualifying returns for up to 365 days after purchase date. A few simple exceptions do apply.

Qualifying Returns
All qualifying products must be returned in a new or unused condition with all original materials in their original packaging.

What Exceptions Apply?
By the very nature of some of the products we sell, we have to have some limitations around our up to 365 day rule. It’s pretty simple: any products purchased from the Computers and Electronic category products can be returned up to 180 days of receipt. Products from our Photo and Video category can be returned up to 60 days of receipt; that’s double the typical return policy in Canada. Pretty cool, eh!

As well, some returns will have additional shipping charges. They include returns from a remote area, oversized, high-value or fragile products. A simple way to think of it, is like this; in most cases, if it was shipped to you for free, it will be free to ship back. If you incurred an extra charge getting a product to you, you will incur an extra charge returning it to us. This includes items from SHOP.CA Direct Home. 

Non-Returnable Products
We wish everything could be returnable at SHOP.CA, but there are some items that can’t be returned at all. Examples of these products would be: any food product, downloaded eBooks, digital music or any travel bookings you make. Additional examples include headphones in many cases, and baby products like carseats, diapers and breast pumps. 

Any More Questions?
Please give our customer loyalty team a call at 1.855.4SHOPCA (1.855.474.6722) if you have any further questions about returns.

Need to Return Something?

No problem.  Give our Customer Loyalty Team a call at 1.855.4.SHOPCA (1.855.474.6722). You can also reach them via email at support@shop.ca! Or, if you prefer, you can fill out a SHOP.CA Return Form while logged into your SHOP.CA Member Account and one of our Customer Loyalty Representatives will be in touch with you.

Once you let us know, we'll send you a postage-paid return label to your email address.  All you have to do is print, attach to your order, and bring it to a post office, and you'll be getting your full-value refund in no time!

Getting Your Full-Value Refund

When you initiate a qualifying return within the first 30 days of your original purchase date, the full-value refund will be applied to the original method of payment. At SHOP.CA we think you deserve better than just a typical 30 day return window. So, we’re excited to be able to extend the typical return policy to up to 365 days and offer our customers full-value refunds in SHOP.CA  Rewards™ on returnable products after 30 days.  

Once your return is received and approved by our returns facility , SHOP.CA will refund your product order. You can expect to receive your refund within 5-7 business days after it’s been approved and you will receive an email with the details of your refund.

If  you're making a qualifying return during the first 30 days, and you used SHOP.CA Rewards™ for your order, your Rewards will be refunded first, with the balance going to your original method of payment. 

When you return something, you’re also returning the SHOP.CA Rewards™ you earned on that purchase. If you haven’t spent the Rewards yet, we’ll simply take them out of your SHOP.CA Member account. If you have, their value will be automatically deducted from your refund.

We also refund the full value of the merchandise if your return is a result of our error or a defective product.

Please note, our policies are subject to change in the event that we find a way to serve you better.