Shipping and Returns
SHOP.CA eGift Cards
SHOP.CA Offers Easy Returns On All Returnable Products
Before returning an item on SHOP.CA, please verify that it is a qualifying return.
All products must be returned in the condition you received them. That is, all products must be returned in a new or unused condition with all original materials, and in their original packaging (original materials, and packaging also must be in new condition). This includes, but is not limited to, clothing tags and shoe boxes.
How Long Do I Have to Return an Item?
Returns purchased from Bad Boy must be initiated within 3 days of being delivered. Returns from SHOP.CA Direct that have required a scheduled delivery must be initiated within 7 days of being delivered. These items will also be subject to an additional shipping charge.
Additional Return Period by Product Category:
*Must be factory sealed
**Headphones must be factory sealed
***Bathing Suits must have all tags, and hygienic strips intact
If your order arrives damaged, please do not refuse delivery. Accept the package and contact our customer loyalty team within 48 hours of delivery (see below for contact options). A photo of the damaged packaging/product may be requested.
In order to guarantee the availability of an item, traditional exchanges are not supported at this time. If you wish to change the colour, size, etc., of your purchase, please return the original item and place an order for the new item at your earliest convenience.
Bundled products must be returned together, in full, for a refund. Individual items purchased as part of a bundle cannot be returned. If you receive an item that is damaged or defective in a bundle, please contact our customer loyalty team as soon as possible to arrange for resolution.
Non-Returnable, Final Sale and Refurbished Items
Items marked as final sale will not be refunded. If a final sale item is defective when you receive it, you can arrange a return with us and the product will be sent to the original manufacturer for repair or replacement at the manufacturer’s discretion. If the product is damaged when you receive it, please contact our customer loyalty team within 48 hours of delivery (see below for contact options).
Refurbished products are final sale. There is a 90 day warranty for exchange or repair, but no refunds will be issued for products that are marked as refurbished. If a refurbished product is damaged when it arrives, accept the package and contact our customer loyalty team within 48 hours of delivery (see below for contact options).
Furniture, Televisions, major appliances, and any items for which you have to schedule a delivery time must be returned with the original packaging and all packing materials intact, unless otherwise instructed by your delivery team. Returning these items without the original packaging may incur a restocking fee which will be deducted from your refund.
All products sold by SHOP.CA Merchant Partners are expected to be covered by the normal Manufacturer Warranty. Warranty coverage also includes the manufacturer's re-certified product warranty. To process a claim against a Manufacturer Warranty, please contact the Manufacturer directly, using your SHOP.CA order confirmation as your proof of purchase.
Please give our customer loyalty team a call at 1.855.4SHOPCA (1.855.474.6722) if you have any further questions about returns.
Need to Return Something?
No problem. Give our Customer Loyalty Team a call at 1.855.4.SHOPCA (1.855.474.6722). You can also reach them via email at firstname.lastname@example.org! Or, if you prefer, you can fill out a SHOP.CA Return Form while logged into your SHOP.CA Member Account and one of our Customer Loyalty Representatives will be in touch with you.
Once you let us know, we'll send you a postage-paid return label to your email address. All you have to do is print, attach to your order, and bring it to a post office, and you'll be getting your full-value refund in no time!
Using Our Return Mailing Label
To ensure your return is processed promptly, please use only the shipping label sent to you by our customer loyalty representative. Discard any other postage label that you receive with your original order.
1. Use the original outer packaging, or any other plain, unmarked, packaging of your choosing. Do not affix the label on the product box directly
2. Remove any other existing shipping labels, stickers, or other materials to avoid confusion
3. Affix the return postage label emailed to you by your customer loyalty representative
Each return mailing label is coded for a specific shipment. Please do not include items from other orders or other shipments in the same box, or your refund will be delayed. Each order must be returned using a separate mailing label.
Looking for your Refund?
Once your return is received and approved by our returns facility, SHOP.CA will process the refund. You can expect to receive your refund within 5-7 business days after it’s been approved and you will receive an email with the details of your refund.
Please note, our policies are subject to change in the event that we find a way to serve you better.