Shipping and Returns
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Our Goal: To Be Canada’s Number One Online Shopping Destination
A big step toward earning your trust on that journey is to make the cost to get the product from our site to your front door completely transparent. With our free shipping policy, the price you see is the price you pay. Our free shipping policy has some small exceptions, like if you live in a remote area, are purchasing an oversized, high-value or fragile product, but don’t worry, we will always let you know in advance of placing your order if special shipping rates apply.
Remote Locations & Oversized Products
Remote is defined as islands and highlands; a postal code that is difficult to serve; or a suburb/town that is distant, inaccessible or infrequently served. Remote locations are also locations that Canada Post calls Air Stage Locations, places where mail must be airlifted for more than six (6) months of the year.
Some products are exempt from free shipping due to weight and size - these products will be noted as such when ordering on SHOP.CA. These surcharges are based solely on extra charges imposed by our shipping carriers for transporting oversize and/or overweight products.
Frequently Asked Shipping Questions
How long will delivery take?
Can I upgrade my shipping?
Can I ship to a different address?
Please enter your billing address at the next screen, and make sure it's the same address that appears on your monthly statement. For extra precaution and to avoid any possible delays with your order, you may want to notify your credit card company that you are shipping to an alternate address.
Can I ship outside of Canada?
Can I give the delivery driver special instructions?
Once your product has shipped and you have received a tracking number, you can attempt to give special delivery instructions to the shipping company handling your package(s).
Will I have to sign for my package?
Please note, our policies are subject to change in the event that we find a way to serve you better.