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Hi! It’s your SHOP.CA Canadian Customer Loyalty Team here.  Thanks for contacting us.

We’re here to help. Whether you need information on your order status, making a return, or just want a second opinion on which pair of shoes to buy!

At SHOP.CA, we know that only having customer service on the phone is so 2011.  You enjoy instant messaging, Twitter, Facebook, email and using the phone - well, so do we!

That’s why we have built a Customer Loyalty team that can communicate with you the way you want to. 

Tweet us, and we’ll tweet you back. Send us a Private Message on Facebook, and we’ll hit the reply button. Have a free minute? Flip us an email. If you want to communicate in real-time during your lunch break, no problem, we’ve got Live Chat. And hey, if you still prefer the phone, we’ve got that too.

If you are looking for policy information, you can check out our Free Shipping and Returns, SHOP.CA Rewards policies and Popular Questions. 

Be sure to check out our forums on our product pages.  This is where Shoppers just like you chat about the latest Shopping trends and trade tips on how to get the next Social Loyalty Network badge.

Chat soon and have fun while you SHOP.CA!