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Hi! It’s your SHOP.CA Canadian Customer Loyalty Team here. We're happy to help. For immediate assistance, definitely check out our FAQ resources . We've worked hard to put all of the most frequently asked questions out for all to see: http://www.shop.ca/c/shop-faq If you have question about our Social Loyalty Network, and Invite a Friend program check out: http://www.shop.ca/c/shop-social-loyaltyMade an order, and wondering where it is? Visit: http://www.shop.ca/c/shop-order-trackingIf you are looking for policy information, you can check out our Free Shipping and Returns, SHOP.CA Rewards policies.Chat soon and have fun while you SHOP.CA!